Taking your QI team to the next level: Coaching and workshop mini project

What do I need?

• streamline QI structure to bring learning within reach of more staff
• coaching and support to individuals and teams to help them move forward at pace
• recognise and amplify results of change within the organisation
• show progression and clinical leadership from your investment in QI

How will this help?

Increase your QI impact and take your QI team to the next level by widening engagement and adoption of your QI practice. Using QIC knowhow, get your team onboard reaching beyond your early adopters. We know a lot of organisations have ‘got’ their low hanging fruit and need to step up their QI engagement. Ultimately the organisations don’t have the resource or infrastructure to grow their QI capabilities and this is where we step in. QIC use active learning techniques to help build engagement. We aim for short, sharp interventions that run over a few months.

How have QIC done this before?

When working with a Trust within the North of England, we established a programme outline to include group coaching and 2 face to face workshops. Their problem was that Quality Improvement was seem as something only done by the QI team. Problems were unsolved and patients and staff were suffering. The aim was to embed a QI culture within their Trust and to share more good QI stories with more people in more places by a set future date. The team created a video for sharing and have an outcome that more people are not coming to the QI team. The team are using Improvement Tools to capture and tell their story and ran PDSA’s to determine the best way to improve engagement.  The QI team have measurable aim’s for moving forward and have generated several change ideas to foster. The programme design included the first workshop aim to work on their action plan, and by workshop 2 the focus shifted to utilising QIC know-how, on how to access the late majority and to get them onboard with their QI goals.

Collaboratives to energise and spread good practice

What do I need?

• Collaboratives to energise and spread good practice
  • co-designed to suit your needs
  • flexible and agile to connect with all stakeholders
  • aligning front line changes for patients with organisational vision

How will this help?

• We work with larger teams and collaboratives to realise a system wide QI ambition. We understand Executive Teams have an ambition to create the conditions for change that will enable all staff to play their part in improvement. For them this means going beyond championing improvement to becoming leaders for improvement. For the staff this means increasing the capacity and capability to train and sustain improvement work at individual, team and organisational level and, increasingly, working across organisations.
• Your organisation and your team are seeking ways to benefit from and build on their existing skills and many strengths in order to consolidate their learning and increase their confidence to lead Trust-wide changes: In particular, co-design, launch and support an improvement collaborative focused on a high impact area within the Trust.
• Although the ambition for all staff to deliver high quality improvement work in addition to existing demands is there, it is challenging. You may be looking to explore ways in which the existing QI team can be supported in order to facilitate this. Developing confidence through coaching is a powerful way of drawing on existing experiences whilst extending learning.
• Your Trust may be looking for a way of bringing together improvement activity alongside other information systems so that it can be accessed in real time and used to inform decisions taken at Team, Departmental, Board and System levels.
• You may want to understand gaps in improvement capability and capacity and would like to explore opportunities for all staff engage in improvement in some way. Your ambition is to reach a level of improvement maturity that is proactive rather than reactive.

How have QIC done this before?

QIC work alongside our clients, bringing the best of quality improvement to you to help you meet your objectives, and leaving you with the knowledge, skills and practice to sustain the momentum. QIC look to partner with Board Members and QI teams, building on existing skill sets, not replacing them.

• Experience and expertise – Our Associates offer an extensive range of experience and deep understanding of all facets of improvement knowledge and skills from the micro-level activities that need to happen at the clinical interface, through the support services that must be efficient and effective, through to the leadership at Board level that is required to drive this. We also have backgrounds in whole systems improvement and appreciate the renewed emphasis on partnership rather than competition in order to serve your population best.
• Collaboration – As QI topic experts, we appreciate that you are the experts of your own services. We provide activities and frameworks that allow you to sense make, and see different ways to do things that will result in a different and better outcome.
• Digital engagement – QIClearn, the digital learning arm of QIC has extensive experience of digital and blended learning opportunities that translate improvement in the workplace. We can bring this knowledge and insight to you and help you understand how you can capitalise on what you already have and develop it in order to see the impact of improvement efforts in a more timely way.
• Capacity and capability We can also share our experience of building in sustainability e.g. through the nurturing of local mentors and coaches, and using high quality e-learning resources to enhance the experience of face to face workshops using, for example, flip class room techniques. We can also advice on ways to increase the Trust profile through showcasing QI work nationally and internationally.
• Great learning experiences – We KNOW how to create the conditions for great learning AND translation of knowledge into practice with minimal dependency on organisation IT systems. This is particularly important for clinicians who do not always have ready access to quiet spaces to work or computers for learning.

QIC have recently worked with a client in the South East of England who wanted the ability to work with local team orientated, team efforts. They formed a local QI Collaborative which allowed the actions and aims to be within their control. This approach worked well for high ticket, specific items rather than a broad focus of QI work. Longer, more personal coaching sessions with a specific destination in mind to prepare the individuals for specific activities formed the basis of this delivery programme. 1-2-1 coaching and learning sets prepared the senior leadership team for a QI step up. The QIC team provided the expertise to co-design a framework for the collaborative with on-going coaching of the QI team.