QICaction in Action

From Coaching Session to Published Research: The Journey of Ourania Pappa

From Coaching Session to Published Research: The Journey of Ourania Pappa by Bekki McKone. 27th January 2025In 2023, Nikki, the founder of the Quality Improvement Clinic, had the pleasure of meeting Ourania Pappa after her quality improvement (QI) poster won a...

Fostering Quality Improvement Through Collaborative Learning: A Partnership Between QIClearn and Oxford University Hospitals NHS Foundation Trust

Fostering Quality Improvement Through Collaborative Learning: A Partnership Between QIClearn and Oxford University Hospitals NHS Foundation Trust by Heather Shearer. 27th January 2025At QIClearn, we are thrilled to share the outcomes of a unique collaboration with...

Thinking Less: Coping with Information Overload

My advice to you as a leader would be to simplify and reduce the number of policies in your workplace. Reliance on policies alone can and has been used to defend bad care judgements as well as condemn clinicians when they are overstretched. You can support on-the-spot judgement of your clinicians that should be informed by but not solely driven by policy.

Less policy just might lead to more safety

Thinking Out Loud: Coping with information overload by Heather Shearer

I have had the great privilege of working with senior leaders in healthcare for several years. Senior managers, clinicians, nurses and midwives, board members, executive and non-executive directors, chief executives, and chairs. This is the first in a mini-series of blogs that draw from practical examples, academic literature and offer some ideas for responding to information overload at senior level.

Is my Quality Improvement Project doomed to fail just like a New Year’s Resolution? by Becci McKone

When I was crafting our QIClearn social media message for new year, it got me thinking about resolutions and why they so often fail. I realised that a New Year’s Resolution is a personal Quality Improvement Project and so the same conditions should be created to guarantee success.

Becoming a Confident Coach – When a badge is not enough by Nicola Davey

I’ve been teaching and coaching QI for over 10 years now, and learning it myself for over 15 – so does this make me a slow learner?

Whilst Quality Improvement (QI) isn’t rocket science, it IS rooted in improvement science, and as with any science, it includes a method and practice that requires more than can be committed to memory.

KCHFT Local QI Collaborative 22/23 – Showcase

Kent Community Health NHS Foundation Trust Local QI Collaborative 22/23 1 minute showcase video

Requires Improvement?

To some, the news comes as no surprise, to some it’s a shock, and to others it shocking. Whatever your perspective, action is clearly required.

North West London CLAHRC

Using the Model for Improvement to get better at doing small scale tests of change!

Kent Fire & Rescue Service Case study

How often are you frustrated by the system you work in? You’re trying your best to help people – but somehow your efforts are not delivering the benefit – and you don’t know why?

Ageing Well Through Whole System Personalised Community Based Prevention

Evidence shows that a whole system approach to personalised falls prevention can support major reductions in high cost step up care whilst providing excellent citizen and staff experience

Our clients say…

We’d been working on a format to record short snippets of projects, and it was really validating to work on this idea of sharing short stories further with the Heather and Nikki – it’s something we are using as standard at the end of each project if the team agree.

We have incorporated some of the ideas we generated into our plan for the year, and really enjoyed the exercise about ‘keeping off the grass’ as a way to approach unlocking some interesting change ideas.

Clare Ginnis Consultant in Emergency Medicine & Clinical Lead for QI
Barnsley Hospital NHS Foundation Trust

“Nikki and the team at Quality Improvement Clinic have supported the Clinical Commissioning Groups in East Kent to co-design, deliver and report on a series of all staff OD events. Nikki and her team worked with the CCGs’ senior management team to ensure that the content of each of the events was relevant and well structured. They were flexible and responsive to the demands of a developing agenda, and strove to make sure that each of the events delivered against their objectives. Key successes to flow from the events included the introduction of a systematic use of SBAR methodology across the CCGs. This has resulted in a vast improvement to the way in which committee papers are drafted and delivered, leading to clearer governance and decision making. Furthermore, QIC’s support with process mapping has also enabled us to review and refine internal CCG business processes and has encouraged all staff in the organisation to consider their part in delivering CCG services. The EK CCGs’ staff continue to build and develop their partnerships, and the support of QIC in this process has been invaluable.”

CAROLINE SELKIRK – MANAGING DIRECTOR EAST KENT CCG

QIClearn have helped my organisation on targeted quality Improvement initiative’s. They are great! They support capacity as well as sharing their knowledge and experience with staff across our partner organisations. They are responsive and have excellent facilitation and programme management tools in their kit bags, I strongly recommend them.

Linda Jackson – Director of MaSCOE
Medway and Swale Centre for Organisational Excellence