Meet the Team
Better Me, Better Service, Better Care™.
QIC works with organisations, teams and individuals to improve the services they provide and the care they give to their patients.
I’m really attracted to robust improvement methods that can deliver positive and sustained change, and find their translation into practice really exciting, particularly when I see people using them to deliver better patient services and better care.
Every day I learn something new about quality improvement: whether I am working alongside people to improve their service, coaching, providing consultancy or creating new ways to help others learn and do QI.
My passion is to develop others, and seeing people grow and become confident in their use of quality improvement is a privilege and a real pleasure.
I have a PG Cert in Advanced Improvement in Quality and Safety, and my many years of clinical experience in primary and secondary care helps me appreciate the complexity of our care systems and the conditions under which people learn, practice and provide care.
I have contributed to National Patient Safety Campaigns, Patient Safety Collaboratives, and QI initiatives with Royal Colleges. We now work with a wide and expanding range or organisations in health and social a care. Other interests include being a Trustee for the Clinical Human Factors Group and a member of the Health Foundation’s College of Assessors and Q Community.
DR TOM KENNY
I thoroughly enjoy being part of a fast paced, exciting team of people who have accomplished providing a new and engaging approach to learning. We are breaking down to barriers to learning, providing blended, social and easily accessible learning to healthcare professionals. I know what it is like to try and fit learning in when you have no time – QIClearn™ addresses this.
A key interest of mine is in developing excellent services, especially for rare and complex medical conditions and supporting them through building and using a strong evidence base. I have a Masters in Business Administration and a Masters in Health Service Management and have written books and published a range of books and papers on services for rare diseases.
DR HEATHER SHEARER
I work part-time with Health Care Improvement Scotland supporting board members across Scotland to enhance their quality improvement skills and confidence in leading and governing organizations. I am also an Honorary Lecturer of the University of Dundee, working on their MSc in Quality Improvement.
My previous roles in the NHS have been both in England and Scotland, and in a variety of provider and commissioner roles. I also worked for some years with the NHS Institute for Innovation and Improvement and was an Associate with the Kings Fund. I have been instrumental in small teams which have developed several accredited lead level quality improvement programmes.
I am a certified facilitator of the Strengths Deployment Inventory (2016), am currently studying for a certificate in Online Learning Facilitation and completed Improvement Advisor training at the Institute for Healthcare Improvement (2007). My PhD is in Psychology, from the University of Durham (2001)
Head of QIClearn
As Head of QIClearn, I lead the design and development and ongoing improvement of programmes for QIClearn. I share the vision and commitment of QIClearn to create opportunities that increase the translation of knowledge into practice (from knowing to doing). In this way we are able to increase learner satisfaction as well as organisational returns from investment in training. In care environments we can also observe the impact on the delivery of care.
I bring 5 years experience working on complex learning and development, communications and organisational change programmes across a range of technical environments including aviation, pharmaceuticals, and publishing. A design thinker and specialist in adult development, I create blended programmes that put learner engagement and agency at the centre. I am an accredited psychometric practitioner, have a postgraduate certificate in leadership coaching and an award winning BA Honours in Media.
DR ABIGAIL MASTERSON MPA, MN, BSC, RGN, PGCEA, FRSA
I remain a nurse the core and am constantly engaged in developments in nursing and midwifery. I love working with QIC and QIClearn™ and enjoy facilitating workshops with our clients working in the nursing profession as I have so much knowledge and experience to share.
I have worked as Assistant Director at The Health Foundation and Deputy Chief Executive of the Florence Nightingale Foundation and I have more than twenty years’ experience of working from ward to board!
I have worked with universities to develop new degree programmes in health and social care; supported health professional regulatory bodies in developing and implementing new regulatory processes and I feel that this really adds value when we shape our learning programmes here at QIClearn™.
I have since developed my career in communications and behaviour change by creating healthcare programmes that are based on evidence and designed to change behaviour. My skills across these settings include strategic thinking, research, content development, workshop facilitation, and project management.
I really enjoy working with people and the process of learning by doing, which fits in very well with QIC and QIClearn™.