Meet the Team
Quality Improvement Clinic (QIC) is a healthcare consultancy company whose values are reflected in its vision:
Better Me, Better Service, Better Care™.
QIC works with organisations, teams and individuals to improve the services they provide and the care they give to their patients.
Having qualified as a pharmacist I was drawn to quality improvement (QI) over 10 years ago when I had the privilege of learning from national and international healthcare leaders in this field. In 2013 I founded the Quality Improvement Clinic so that with the help of my amazing and talented colleagues I could offer this opportunity to even more people.
I’m really attracted to robust improvement methods that can deliver positive and sustained change, and find their translation into practice really exciting, particularly when I see people using them to deliver better patient services and better care.
Every day I learn something new about quality improvement: whether I am working alongside people to improve their service, coaching, providing consultancy or creating new ways to help others learn and do QI.
My passion is to develop others, and seeing people grow and become confident in their use of quality improvement is a privilege and a real pleasure.
I have a PG Cert in Advanced Improvement in Quality and Safety, and my many years of clinical experience in primary and secondary care helps me appreciate the complexity of our care systems and the conditions under which people learn, practice and provide care.
I have contributed to National Patient Safety Campaigns, Patient Safety Collaboratives, and QI initiatives with Royal Colleges. We now work with a wide and expanding range or organisations in health and social a care. Other interests include being a Trustee for the Clinical Human Factors Group and a member of the Health Foundation’s College of Assessors and Q Community.
DR TOM KENNY
I’m a Doctor by background with strong skills in leadership and coaching. I have a long standing interest and practical experience in system improvement and have worked in a wide variety of roles in healthcare including Director of business development for an Acute Trust, Director of Commissioning for a Primary Care Trust, Medical Adviser for National Specialised Commissioning and Director of Research Delivery and Impact for the National Institute for Health Research.
I thoroughly enjoy being part of a fast paced, exciting team of people who have accomplished providing a new and engaging approach to learning. We are breaking down to barriers to learning, providing blended, social and easily accessible learning to healthcare professionals. I know what it is like to try and fit learning in when you have no time – QIClearn™ addresses this.
A key interest of mine is in developing excellent services, especially for rare and complex medical conditions and supporting them through building and using a strong evidence base. I have a Masters in Business Administration and a Masters in Health Service Management and have written books and published a range of books and papers on services for rare diseases.
I’m an experienced Business Development Manager, with skills in Marketing, Public Relations and Design. My background is in training and account management, which is why I love working for QIC and QIClearn™. I’m a people person and thoroughly enjoy working with clients to help them get the best QI learning programme that works for their participants.
QIClearn™ and our innovative approach to learning is an exciting place to work. It is so true that how we learn is just an important as what we learn, which is why I can sit and talk about this all day!
I’m an account manager, I manage our identity, our events portfolio and work closely with our clients to ensure they are satisfied from the start to the end of a project with us. I have a BA (Hons) in Corporate Communication and qualifications in Preparing to Teach in Lifelong Learning.
DOMINIQUE LE TOUZE
I am a Public Health Specialist (FFPH), and have worked in health and social care for nearly 15 years in a variety of settings, including local authorities, the NHS, universities, central government and with community and voluntary groups.
My particular interest lies in systems approaches to behaviour change at a population level, and how these techniques can also be used to improve service quality at an individual and team level.
I have an MA(Hons) in Social Anthropology and an MSc in Public Health, and have published peer reviewed articles and book chapters on mental health, health service planning and ethics in healthcare.
DR HEATHER SHEARER
I am passionate about working with people to improve health and care services. I constantly seek to gain new knowledge and experience and apply reflective practices to enhance my skills.
I work part-time with Health Care Improvement Scotland supporting board members across Scotland to enhance their quality improvement skills and confidence in leading and governing organizations. I am also an Honorary Lecturer of the University of Dundee, working on their MSc in Quality Improvement.
My previous roles in the NHS have been both in England and Scotland, and in a variety of provider and commissioner roles. I also worked for some years with the NHS Institute for Innovation and Improvement and was an Associate with the Kings Fund. I have been instrumental in small teams which have developed several accredited lead level quality improvement programmes.
I am a certified facilitator of the Strengths Deployment Inventory (2016), am currently studying for a certificate in Online Learning Facilitation and completed Improvement Advisor training at the Institute for Healthcare Improvement (2007). My PhD is in Psychology, from the University of Durham (2001)
DR ABIGAIL MASTERSON MPA, MN, BSC, RGN, PGCEA, FRSA
I have a strong nursing background and have led substantial organisation change and influenced national nursing policy. I have held senior leadership roles and coach at an Executive level. I’m very comfortable in both clinical and academic environments and since July 2016 I have been an Independent Governor on the Board of University of Brighton.
I remain a nurse the core and am constantly engaged in developments in nursing and midwifery. I love working with QIC and QIClearn™ and enjoy facilitating workshops with our clients working in the nursing profession as I have so much knowledge and experience to share.
I have worked as Assistant Director at The Health Foundation and Deputy Chief Executive of the Florence Nightingale Foundation and I have more than twenty years’ experience of working from ward to board!
I have worked with universities to develop new degree programmes in health and social care; supported health professional regulatory bodies in developing and implementing new regulatory processes and I feel that this really adds value when we shape our learning programmes here at QIClearn™.
I am an experienced researcher, writer, presenter and manager in the field of social science, with particular expertise in psychology, improvement science and knowledge mobilization in healthcare. I’ve had wide-ranging experience in leading and managing research and education programmes. I’ve worked with frontline teams to help build capacity in and knowledge in change theories, improvement methodologies and implementation in healthcare.
I graduated from Dundee University in 1995 with an MA (Hons) fist class in Psychology, then studied for her PhD at Goldsmiths College under Professor Peter Smith. I went on to take up a lecturing post in the Psychology department at the University of Hull in 1998. Then got a bit frustrated at academia and the fact that the knowledge I was researching was not being used by anybody so I moved out of academia to the Mental Health Foundation where I worked closely with service users and worked on a range of mental health research projects.
In 2009 I moved to the ground breaking CLAHRC programmes (Collaboration for Leadership in Applied Health Research and Care) in Northwest London; an innovative and fast paced NIHR programme designed to bridge the second translational gap of knowledge and practice between academia and clinical practice. CLAHRCs aim is to deliver sustained change to services within the NHS based on research evidence.
I currently work across the CLAHRC NWL and the University of West London, as Associate Professor for Healthcare Management and the role of Education Lead in CLAHRC. I lead the professional doctorate programme for the university and heads the Masters in Improvement Science course. These programmes aim to build capacity in improvement methodologies, working with multi-disciplinary frontline clinical staff to improve services and implement evidence-based change. I also work with staff, researchers and patients to build team dynamics using a variety of innovative techniques to mobilise knowledge into practice. Plus, I have a particular interest in the use of new technologies to engage frontline staff in learning opportunities.
PROFESSOR TONY ELLIOTT
I am a Consultant Psychiatrist and Clinical Director in the NHS. I am an accredited leader in Improvement Methodology and was a Fellow at the Institute for Innovation and Improvement.
I have a Masters in Healthcare Management.
I have a longstanding track record in working with multidisciplinary teams including doctors, nurses and allied health professionals to develop and implement quality improvement initiatives. I am very interested in outcome measurement as a tool for improvement.
I enjoy facilitating and chairing workshops, meetings and conferences and have been an invited speaker at national meetings on the topic of quality improvement.
I’m a registered pharmacist and over the past 15 years I have worked in many different roles that are all centred around healthcare and communications. I started my career in a hospital as a clinical pharmacist and implemented changes for safer prescribing of medicines. I then moved into publications work as a medical writer working for the British National Formulary (BNF) to write about safe prescribing of medicines and project managed a workstream for the delivery of digital BNF content.
I have since developed my career in communications and behaviour change by creating healthcare programmes that are based on evidence and designed to change behaviour. My skills across these settings include strategic thinking, research, content development, workshop facilitation, and project management.
I really enjoy working with people and the process of learning by doing, which fits in very well with QIC and QIClearn™.
I provide Business Support at QIC. My role is to ensure we have systems in place to deliver the best service to our customers.
I have a background in social housing and the voluntary sector. I’ve a lot of experience in transforming systems to become more efficient and customer focused.
I’m passionate about lifelong learning and am proud to have graduated with a First Class degree in Housing Development & Management at the age of 42.